· 1: Are you factory or middle man?
· We are disperse dyes and reactive dyes manufacturer, meanwhile, we are distributor of direct dyes, acid dyes and solvent dyes, etc.
· 2:Where is your factory? Can we visit it?
· Our factory is located in Inner Mongolia and Jiangsu Province, welcome to visit it.
· 3: Which authentication have your company got?
· We have passed ISO9001:2008 and OEKO-TEX.
· 4: How long does it take to make delivery?
· Usually within 20 days after receiving deposit.
· 5: what’s your normal package of textile auxiliaries?
· Our usual packing is 25KG carton box with Pallet, and we can customize special packing as per your requirements.
· 6: Can you print our LOGO and pack as we required?
· 7: How many free samples you can provide? Does Mass products quality keep same with samples?
· We usually offer 50g free samples for each item. If you want more, welcome to discuss with our customers service center. Sure we will keep in accordance with small samples, we are honest suppliers.
· 8: What’s your usual payment terms?
· Paypal, West Union, TT In Advance, L/C at sight, DP and DA, But DP or DA for established clients.
· 9: Can you customize dyestuff I need ?
· We have our own lab with high experienced engineers, we do match testing and give you feedback quickly.
· 10. How about your after-sales sevice?
· If the clients have problems, our technician will offer professional technical support and help clients to solve problems.